This Privacy Policy explains how Fixera ("we," "us," "our") handles the information you give us when you contact us or request appliance repair in Tacoma and South King County, Washington. We keep this short and plain so you know exactly what happens with your details. We review it periodically to keep it accurate.
What we collect
We only collect what we need to help you. When you submit our booking or callback forms, or contact us directly, that usually includes:
- Your name, so we know who we're speaking with.
- Your phone number and email address, so we can reach you to confirm and schedule your visit.
- Your service address, so our technician can come to you.
- Appliance and issue details you describe, such as the type of appliance and the problem you're having.
You don't need to create an account, and we don't ask for sensitive financial details through our forms.
How we use your information
We use the information you provide to:
- Contact you about your request, by phone, text, or email.
- Schedule and perform the appliance repair you asked for.
- Send a flat-rate quote, follow up on a visit, and support our warranty.
- Answer questions and respond to your messages.
We do not sell your data. We don't rent or trade your personal information, and we don't share it for anyone else's marketing.
Who processes your information
A few standard service providers help us run our business and handle your details only to do their job for us:
- Our website and the Contact Form 7 tool on our WordPress backend, which receives and delivers what you submit through our booking and callback forms.
- Our email provider, which we use to reply to you and coordinate your service.
These providers process information on our behalf and are not permitted to use it for their own purposes.
Cookies and analytics
Our website may use cookies and basic analytics to keep the site working and to understand, in general terms, how visitors use our pages. This helps us improve the experience. You can usually control or block cookies through your browser settings; some parts of the site may work differently if you do.
How long we keep it
We keep your information only as long as we reasonably need it, such as to complete your repair, honor the warranty on work we've done, and meet ordinary business and recordkeeping needs. When we no longer need it, we delete or de-identify it.
Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you. Just reach out using the contact details below and we'll take care of your request. You can also tell us at any time to stop contacting you.
Children's privacy
Our services are for adults arranging appliance repair. We don't knowingly collect information from children. If you believe a child has provided us information, contact us and we'll remove it.
Security
We take reasonable steps to protect your information and limit access to it to the people who need it to serve you. No method of transmission or storage is completely secure, but we work to keep your details safe.
Contact us about privacy
Questions about this policy or your information? Call 253-386-7788 or email fixera.appliance@gmail.com. You can also learn more about what we do on our services and service areas pages.